Universal Cynic writes technical documents for a major semiconductor company. These are documents like user guides, implementation manuals, release notes, and various other rubbish people usually do not read – not even when they’re stuck.

It’s a well known fact that most people just ask friends, support personnel, or strangers on the web when they can’t figure it out themselves. The people they refer to, in turn, do not read the documentation too, but learned from experience and lots of trials that result in errors and erratic behaviors of those who tried.

The only people who actually read the documentation are those people who have the time to read them that we can safely conclude that they don’t spend much of that time actually using the product. They just love learning and publishing more documents about how to use the product. Other people then read these unofficial documents, trusting these people more than the writers who have full access to the source code and design documents, as well as the source code sources and design document designers.

In the end, what Universal Cynic wrote in his job means nothing to most users. Yet still he writes, day after day working on the same things over and over again. Deep in the mind and universe, there is a reason. Yeah, yeah… the reason does not matter.

Read the first post: The Journal Begins

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